Frequently Asked Questions

What currencies do you accept?

Currently, we only accept Monero. Deposits in Bitcoin will be supported in the future.

What fees do you charge?

Our service fee is 1.00%. We may offer lower fees during special events. Transaction fees are deducted from the seller's withdrawal amount.

My deposit hasn't shown up?

If your deposit hasn't appeared after 15 confirmations, please contact us immediately: admin@magictrade.is

How long do I have to open a dispute?

Buyers must initiate a dispute before the finalization time if using the Auto Finalize option. Otherwise, disputes should be raised during the trade.